Returns
If something is not right
Unworn pairs still in their box can be exchanged for a different size within 7 days of delivery, at no extra cost. Faulty pairs are replaced or refunded in full, delivery included. Send us a message with your FLR reference and we arrange the swap.
How to do it
Three steps
- 1
Message us within 7 days
Include your FLR reference, which size you have and which you need. A photo helps if the pair is faulty.
- 2
Keep the box
The pair must be unworn and in its original box. Try shoes on indoors, on a clean floor.
- 3
We collect and swap
We arrange the collection and send the replacement on the next delivery run to your area.
The details
Return questions
- Can I exchange a pair that does not fit?
- Yes. Unworn pairs in their original box can be exchanged for a different size within 7 days of delivery, at no extra cost.
- What if the pair is faulty?
- Send a photo within 7 days of delivery and we replace it or refund it in full, including delivery.
- Can I return a pair just because I changed my mind?
- We exchange for size or fault. Because Flare prices are close to cost, we do not refund change-of-mind returns, so check the size guide before ordering.
- How do bulk orders work for exchanges?
- The same rules apply per pair. Tell us which sizes need swapping and we handle the whole batch in one collection.